Terms and Conditions

Shipment terms

Okiosunglasses.gr can serve customers all over Greece as well as abroad. All the products that are listed in okiosunglasses.gr are available and can will usually be shipped in 2 to 3 working days after the completion of the order.

Orders above 85€ are shipped free of charge to every Greek town.

Orders less than 85€ are shipped with a 3,5€ postage rate. For destinations that are more than 20klm away from a town with a courier company office as well for certain remote islands there may be an extra charge.
For all shipments outside of Greece the postage rate is 30€.

Payment terms

a. Cash on delivery
Cash on delivery payment costs 2€. Payment is completed with the delivery of your order.

b. Credit card – debit card

Piraeus Bank handles the payment clearance thus ensuring the complete safety of your transaction.

All card related information (card number, safety number, expiry date) are transmitted through Internet in an encrypted form (SSL 128-bit encryption) and are not accessible from the the electronic shop.
Systems and processes used by Piraeus Bank prevent third parties from access to the data and the bank information systems.
The Piraeus Bank website, where customers input their card details, have a digital authenticity certificate, that can be used to confirm that the website actually belongs to Piraeus Bank. Piraeus Bank follows the best international practices in the field of payments for electronic commerce and is fully compliant with the safety protocols of Verified by Visa and MasterCard SecureCode international organizations for the safe on-line card payments.
There is no extra charge for payments through credit cards.

Safety terms

By visiting this web site or using content from www .okiosunglasses.gr you hereby accept the following terms. You are not allowed to use our web site unless you accept the following terms.

The electronic shop www.okiosunglasses.gr allows users to visit it anonymously unless otherwise desired. Visitors of the web site only have to provide their personal data in case they want to order a product or subscribe in the web site.


The company www.okiosunglasses.gr, which holds the copyright for the entire content of the website, is based in Kalamaria Thessaloniki and is protected by the local and international legislation on copyrights. Any copying, reproduction, republishing of brands, logos, banners, layouts, interfaces, graphical designs, advertising or promotional events or alteration, modification, imitation in part or as a whole or in any other way infringment of copyrights for the content presented in the present web site is prohibited without the formal, written consent of the company. In case of breach of the aforementioned terms the company reserves the right to exercise all legal rights in order to be compensated for any damages incurred.

Information about your rights

Under law anyone who submits their data has the right to request access for editing or deleting all personal data or to limit the data process for the respective data or to stop any process on the data along with the exerice of the right for data portability and the withdrawal of any consent given with future validity. Such request will be addressed to the Data Controller.

For issues related to the above you may contact the “Hellenic Data Protection Authority: Kifissias 1-3, Athens 11523, Greece”.

Who are we and how to contact with us

This web site belongs to the Company Okio Sunglasses which is based in Kalamaria Thessaloniki and is the Data Controller.

You may contact with us for any question or request relative to the collection and use of personal data in the following email address: info@okiosunglasses.gr

Data safety

The safety of your personal data is important to us. This personal data safety statement illustrates what personal data we collect through our web site along with how we use it. The Okio Sunglasses company, in line with the personal data legislation, stores your personal data in a safe server. Under the law 2472/1997 “on protection of individuals from the process of personal data” as it applies now and in accordance with the E.U. regulation 2016/679, the E.U. directive 2016/680 for the general data protection (GDPR), all customer personal data that are collected during a transaction are stored in a data archive and cannot be transferred anywhere else in Greece or abroad unless requested by law. If you are below 16 years of age you need to have your parents’ consent before using the services of this website.

General terms

The company reserves the right to freely modify or revise the terms and conditions of use and transactions of the e-shop whenever deemed necessary. Considering the constant update, expansion and improvement of the e-shop with regards to the products on sale updates on the present policy are expected. Users/customers are advised to seek updates regarding any changes in the present personal data protection policy as it may be adjusted from time to time, without previous notice. All legal agreements drafted through the e-shop will be in Greek.

In order to achieve the best service for you it is important that you understand that you as our customer should provide us with certain data regarding the completion of your order. We store these data safely.
This Personal Data Protection statement and the attached Terms and Conditions for using this web site describe the data collection method that Okiosunglasses.gr uses along with its use. This Personal Data Protection statement refers only to the personal data that you provide to us during the order process in the web site.
The data that customers share with okiosunglasses.gr are used so that the shop can have direct communication with the customers and serve their orders as well as provide answers to their requests.
Limited liability

The company does not guarantee the availability of the products that are displayed in the e-shop, but informs the customer based on availability data and takes up the responsibility to inform the customer on time in case a change leads to loss of availability. The e-shop provides content information (i.e. names, information, photographs, renderings) along with the product specifications as they really are. Under no circumstances is the company liable for any losses (loss of profit or data) that may inflict an e-shop user or a third party which can be caused by the operation or lack of operation of the e-shop, the use of the e-shop, the lack of product availability or lack of information from the customer or from unauthorized third party interventions in products and web site content.

Data Collection

It is important that you share certain data regarding the process of your orders so that we may provide you with the best possible service. We safely store these data. We collect data through the e-shop in order to measure website traffic, determine user/customers demand for the products on offer and facilitate the transactions with the Company. The Company will not share the electronic addresses or any other user/customer related information with theird parties. Web site users can browse the e-shop anonymously unless they choose otherwise. However, it is necessary to share their personal data in case they want to order goods through the e-shop.
Information use
This e-shop collects certain data regarding its users. Specifically, it collects:
• data shared by the user so that the order can be completed,
• data shared by the user by connecting through a different platform (i.e. social media, Facebok, Instagram etc).
The following data are required to complete any order form in the e-shop:
• Name and surname
• address
• postal code of place of residence
• • electronic address
• telephone number
• payment method
Additionally, users may be requested to provide incremental data such as shipment – delivery data for the order, invoice data or details relating to a request. The company will use the data shared during the filling of the form in order to contact customers for issues related to the order delivery, order confirmation and identification of the customer in any case necessary as well as for sharing updates on new or alternative products that are on offer from the e-shop.
Data access

Personal data are required in order to complete every order, either for delivery or for order hold. Moreover, the use of credit cards as means of payment requires the identification of the cardholder during the first time and any personal data required are safely kept. Any customer documentation or identity authentication means remains private and is only accessed by the Data Controller. Users/customers consent to the use of personal data by the e-shop personnel for the aforementioned reasons by submitting such data. This web site requires that its personnel and web site developers provide to its users/customers the level of security mentioned in this Personal Data Protection statement. The web site www.okiosunglasses.gr will not share any user/customer personal data without their consent with the exception of legal requests and under specific premises where law or a court order allows or forces the collection, use and reveal of collected personal data.

Data processing

This e-shop allows its users access to edit, change, complete or erase data and information that they have input. Should they choose to erase an information the e-shop will act accordingly to erase the information from its files as soon as possible. The e-shop confirms that the person requiring the data change is indeed the user in order to establish safety and security for the user. Users can change or amend their personal data through the email sign in web page. It should be made clear that the Company is doing its best effort to secure users/customer personal data the safety of the sign in web page access passwords relies exclusively on the user/customer.

Acceptance of Privacy Protection terms

By using the web page of this e-shop users agree to unconditionally accept and consent with this Personal Data Protection statement along with the terms and conditions of use of the web site, as they have been announced.
Withdrawals (L. 2251/1994 in accordance with C.M.D. Z1-891/2013)
Customers may return the products they have purchased from the e-shop in case they have changed their minds within fourteen (14) days from delivery.Returns – replacements are not accepted for products bearing a personalized print upon customer’s order. In any event of online orders customers may contact the customer service dept via email before the return of the products. More specifically customers have the right to return any products purchased from the e-shop under the following terms and conditions: a) the customer has the right to withdraw within fourteen (14) calendar days from the service contract conclusion (when referred to services) or the delivery day (when referred to goods) and in the case of multiple goods orders in a single order and delivered in multiple dates from the delivery day of the last item (hereafter withdrawal). b) In case of withdrawal customers are required to return the product in the top condition in which they received it. More specifically the returned item must be unused and have all of its tags, labels, packaging and, where applicable, the original documentation and accessories that came with the product. Moreover, for the return to be accepted the original purchase invoice has to be presented by the person who has purchased the goods (and whose data are listed on the invoice). c) Returns are accepted only when customers have settled their payments and bear the cost of returning the goods to the company. d) Withdrawals have to be registered by completing the relative form. e) Customers have to return the goods within fourteen (14) calendar days from the withdrawal form completion. f) Following the withdrawal request the Company is obliged to redeem the customers with the amount they had paid. In case of credit card charge and provide that the Company has already collected the payment, the Company is obliged to inform the Bank to cancel the transaction. The Bank will then act accordingly. Except for the aforementioned Bank communication, the Company is not liable for the time or execution of the funds reversal which is subject to conditions laid in the contract between the Bank and the customer. g) Refunds due to withdrawals will be carried out within fourteen (14) working days from the time the Company has been aware of the withdrawal request. h) Postage and shipping costs are returned only if the Customer had selected the lowest cost shipping offered by the company. i) Customers must compensate the company if they have used the products in any other way than the one necessary to check the features and operation of the goods. j) In case of products that have been sold with a one plus one promotion (1+1), customers must return the gift along with the purchased product.

Withdrawals do not cover faulty or defective items. In case of a faulty or defective item that is recognized as such by the company customers may: a) ask for the repair or replacement without charge, b) ask for a discount on the invoice value, c) withdraw from the sale. Should the customer choose to repair or replace the product the Company has to carry out the repair of replacement in a reasonable amount of time. In case a customer finds a flaw he can communicate with the e-store immediately after delivery or the next working day either by phone or company email. In case a product is declared as faulty the company reserves the right to have the product inspected by suitable technicians. Limited liability: The company does not provide a guarantee, nor does it guarantee that the products can offer protection for any particular purpose. Final provisions All e-store sales contracts are governed by the Greek and European law, specifically by the legislation on e-commerce, distant sales and consumer protection. Likewise, this site has been created and is administered by the company in Thessaloniki and is governed by Greek law. If users choose to access the site from a different country, then they have to respect the laws of said country. Any dispute that arises from the company – customer relationship will be settled in a Greek court. Should a customer choose to handle the dispute in an extrajudicial way then he can reach out to the relative extrajudicial institutions, for instance: General Secretariat for Consumers (www.efpolis.gr), Hellenic Customer Ombudsman (www.synigoroskatanaloti.gr) etc. Following the EU directive 2013/11/ΕΚ that has been incorporated into Greek Law with the CMD 70330/2015 customers can also use the Alternative Dispute Resolution website through the following link (https://webgate.ec.europa.eu/odr/main/?event=ma in.home.show). The accredited institution that handles such disputes is ECC Greece L. Alexandras 144, 11471, Athens +302106460284, +302106460784. Customers can contact ECC Greece and get guidance in order to file and process their complaints.The protection offered by law regarding sales contracts that are done over distance only applies to transactions with individuals that do not trade for commercial, manufacturing or any other entrepreneurial ventures. If any part of the sales contract is deemed void or inapplicable by court the rest of the sales contract remains in effect. The company may agree to assign its obligations to a suitable third party. Should that not happen, customers may not assign or convey their rights or obligations. All notifications have to be in written form (by hand, by email, by fax or first class postage which will be deemed delivered 48 hours after posting). These terms convey information for the term 3b of Law 2251/1994.